FAQ
1. Why can't I see prices?
Due to the nature of the wholesale business, prices are visible only after logging in.
2. How can I log in to the website?
If you run a business and want to start cooperation with us, all you have to do is let us know and send an application. We will contact you and then create an account for you.
3. I do not run a business. How can I see the prices and place an order?
Unfortunately, we do not sell retail, therefore we do not provide information such as prices or discounts.
4. How to place an order?
If you have already created an account, log in and add items to the basket. Enter the necessary contact information and then select the form of delivery and payment. After we complete your order, we send you a pro-forma invoice for approval. Finally, when all the details are agreed, you make the transfer and we order the shipment.
There is also a second method of placing orders based on price lists, which we provide together with the terms of cooperation. In order to make a purchase, you select the products you are interested in along with their quantity, and then send us the information to the e-mail address.
5. Where can I find the transfer details?
You will receive all the data necessary to make the transfer together with the pro-forma invoice.
6. How long does it take to fulfill an order?
We always try to shorten the waiting time as much as possible for the comfort of our customers. The execution of the order is usually from 3 to 5 business days.
7. What means of transport do you use?
We use the services of two leading courier companies, DPD and Raben.
8. What are the shipping costs like?
Each shipment is priced individually to get the best price for the customer. Due to continuous shipment to 10 countries, including non-EU countries, we have signed favorable agreements that allow us to significantly reduce shipping costs. Together with the terms of cooperation, each new customer additionally receives an exemplary transport cost quote, taking into account his delivery address.
9. How are shipments prepared?
Before shipment, each order is checked twice in terms of quantity and quality. It is carefully packed in collective packaging, and then, if the situation requires it, placed on a pallet and then carefully secured. We still haven't convinced you? I invite you to a short film presenting packaging in our company and what kind of shipment you can expect from us.
10. Will I find something in your offer that interests me?
We offer around 70 manufacturers, not only domestic but also recognized foreign brands. You will surely find something for yourself.
11. I ordered goods from you from several manufacturers. What is the invoicing and payment process?
The great advantage of working with our wholesaler is a simple rule: one order, one invoice, one payment, one shipment. Thanks to this, you minimize transport costs.
12. I have additional questions. How can I contact you?
In addition to standard communication methods such as phone number or email address, you can additionally contact us via Facebook and LinkedIn.
13. What happens after I send consent to receive the offer?
When you decide to cooperate with us and request an offer, your e-mail address will be automatically added to our mailing list. Thanks to this, you will be up to date with all promotions and important information. The first message will contain the terms of commercial cooperation. Among them you will find information about discounts and conditions of mail order sales along with illustrative transport prices. For better price understanding, we will prepare for you a valuation of 10 sample products from various manufacturers. In addition, you will get access to your account in our online store, where you will be able to make purchases in a convenient way.
